Taxi Supervision System Solution

Industry Overview:

With the acceleration of urbanization and the increasing level of economic development, the demand for transportation is increasing. When people travel by car, they not only need popular transportation forms such as urban buses and long-distance passenger transport, but also require convenient, fast and comfortable urban taxi passenger transport to adapt to the fast-paced modern life needs. There are many taxis and drivers, and accidents such as passengers forgetting their belongings in the car, disputes between drivers and passengers, and taxi traffic accidents often occur. How to effectively supervise vehicle operations and bring convenience and comfort to passengers while ensuring the safety of drivers and passengers is particularly important.

Pain point analysis:

• Driving safety
  Most taxi drivers operate for extremely long hours, which can easily lead to fatigue and distraction. Most traffic accidents are caused by the driver's negligence and fatigue driving. It is particularly important to ensure the safety of drivers and passengers and effectively prevent accidents.
  
• Difficulty in supervision
  Taxi business belongs to the social public service industry. Any adverse accidents will amplify its negative social effects. In view of the huge number of taxis and drivers, how to carry out effective supervision has always been a problem. For taxis in operation, cracking down on illegal taxis and unlicensed drivers provides basic guarantee for social security.
  
• Vehicle dispatch
  Effective vehicle dispatching can reasonably allocate regional vehicle resources and effectively improve vehicle passenger capacity.
  
• Operational data
  There are numerous vehicles, and there is a lot of operational data every day, including the number of passengers carried, the amount of a single operation, the total daily operation amount of a single vehicle, the total revenue of all vehicles, etc. How to obtain this data quickly and conveniently will help reduce manual operation time and understand the operating status of all vehicles faster and more intuitively.
  
• Verification
  For issues such as traffic accidents, lost items by passengers, and passenger complaints, how can we have a basis for reason and evidence to follow, and be able to trace back the vehicle's historical trajectory and audio and video data.
  
• Passenger satisfaction
  The taxi industry belongs to the service industry. The competitiveness of the service industry lies in service satisfaction. How to know the passenger’s satisfaction with the trip is related to the improvement of service and company brand image.

Solution:

By installing a 4G wireless monitoring host on a taxi and connecting it to cameras, taxi meters, evaluators , etc., and transmitting data to the cloud platform via the 4G wireless network, functions such as remote supervision, dispatch, and evidence collection can be realized. At the same time, it can also be expanded to connect to the rental LED advertising screen to increase the revenue of the operating company; active safety peripherals can also be added to detect and warn drivers of fatigue driving, thereby increasing driver driving safety; the monitoring host transmits data to the cloud platform in real time to form various business reports, providing rich data support for the management of taxi operating companies and government regulatory departments.

System functions:

• Real-time video location monitoring: Use the camera to view the conditions inside and outside the vehicle, as well as the current location of the vehicle in real time.
  
• Historical track and image query: By storing the video on the hard disk or SD card of the monitoring host, the historical video and vehicle operation track can be viewed on the platform.
  
• Remote command and dispatch: Through the voice microphone connected to the monitoring host, the platform can directly contact the driver; it also supports cluster intercom function, which is conducive to information exchange between drivers and improves passenger load factor.
  
• Active safety escort: Through the active safety algorithm built into the host, the driver's driving status can be monitored in real time, and automatic reminders will be given when the driver is fatigued or driving improperly. At the same time, the road conditions can be predicted and early warnings will be given when danger may occur.
  
• Driver's one-button alarm: The monitoring host can be connected to a one-button alarm button. When the driver encounters danger, the button is triggered to send a call for help to the platform.
  
• Operation amount details: The monitoring host obtains the amount counted by the meter each time and reports it to the platform to generate a report. The income details and total amount statistics of a certain vehicle can be viewed by date and time period.
  
• Service quality display: The monitoring host is connected to an external service evaluator, which allows passengers to evaluate the service of each trip at the end of each trip. After the evaluation data is uploaded to the platform, the overall service satisfaction can be obtained.
  
• Driver identity recognition: The monitoring host can perform face recognition through a camera or an external ID card reader. When the driver drives the vehicle, the on-board host will collect the driver's identity and report it to the platform. The management personnel can query which driver is driving at a certain time period and the driving time through the corresponding vehicle.
  
• Top light text editing: Taxi top light advertisements and slogans can be edited and distributed remotely for use in advertising or social welfare propaganda.
  
• Operational data reports: The platform has rich reporting functions, including meter data details, vehicle operation time details, trajectory details report, driving mileage statistics report, active safety alarm report, etc.